Refund Policy

You have the absolute right to cancel your paid Pro subscription tier at any time. Cancelations can be processed instantly directly by clicking "Cancel Subscription" inside the Settings dashboard interface.

Upon cancelation, your membership status will be set to pending cancellation. You will retain unrestricted premium access to all Pro assets, high resolution rendering, and remaining generation limits until the end of your active billing cycle. No automatic renewal charges will occur after cancelation.

To protect creators who might make accidental subscription upgrades, we offer a partial refund window:

• 14-Day Guarantee: You are eligible to request a full refund within 14 calendar days of your initial payment charge.
• Low Usage Clause: To qualify for a refund, you must have completed fewer than 15 total generation requests using the platform during the billing cycle under review.
• Annual Billing Plans: Annual memberships are subject to the same 14-day initial refund conditions.

Certain states, actions, or circumstances are excluded from refund eligibility:

• Any refund request filed after the 14-day trial period has elapsed.
• Accounts where generation metrics exceed 15 completed thumbnails, indicating significant platform value has been extracted.
• Accounts that have been suspended or terminated permanently for violating our Terms of Service (e.g. content safety prompts abuse or automated scraping).
• Subsequent renewal billing cycles. Only initial subscriptions upgrades are eligible.

Filing a refund request is simple and streamlined:

1. Email our billing support team directly at [email protected].
2. Provide the subject line: Refund Request - [Your Google Account Email].
3. Include your transaction details (such as the Stripe invoice receipt reference ID e.g. TGO-XXXXX).

Our support team will analyze the billing log, confirm eligibility parameters, and notify you of the resolution status within 2 business days. Approved refunds are credited back to your original payment card instantly and usually settle within 5-10 business days.

If you have any further questions regarding invoice tracking, failed subscription upgrades, recurring payment schedules, or regional sales tax handling, please feel free to send us an email.